Terms & Conditions (“Terms”)

To the fullest extent legally permissible all dealings between the customer and Eternity Bathrooms ABN 75 660 051 650 relating to the supply of any products and/or any services (services, in these Terms & Conditions means any work relating to the building industry, including but not limited to the renovation of bathrooms, kitchens and dwellings) are subject to the following Terms and Conditions [these Terms] unless otherwise expressly agreed to in writing; 


Building Work Procedure will be carried out by Eternity Bathrooms as per either Agreement or Master Builders as well as best building practice. The customer specifically agrees to abide by its obligations under the Master Builders Terms.


Payment is to be made by the customer as per Agreement, or the Master Builders Contract, whichever is executed between Eternity Bathrooms and the Customer without deductions or set off of any kind. Eternity Bathrooms may apply a payment received from a Customer to any amount owed by the Customer including; interest, part payment of an invoice, administration, collection and other costs, including legal costs, on an indemnity basis, incurred by Eternity Bathrooms as a result of Eternity Bathrooms having to resort to legal action to attempt to recover monies owed by the Customer to Eternity Bathrooms. 

i) Time is to be of the essence.
ii) In the event that the Contract between the Customer and Eternity Bathrooms is one of parole, then it is specifically agreed that these Terms and Conditions shall bind the parties as if the Contract was in writing. 

It is also specifically agreed between the parties that payment by the Customer to Eternity Bathrooms will be made as follows; 

a) A deposit of 5% of the total contract price, including GST

b) Then, 50% of the total contract price, including GST, when the walls are sheeted.

 c) Then, 30% of the total contract price, including GST, when the tiling is completed. 

d) Final payment on completion of all works.


Interest will be charged at the rate of 1.75% per month on overdue payments. 


a) Property in the product will not pass to the Customer until payment in full of all monies owed to Eternity Bathrooms on any basis is made. 

b) Eternity Bathrooms reserves the right to take possession of any and all the product that in the event the Customer has not made the agreed payments as and when they fell due and dispose of the product as Eternity Bathrooms sees fit. Any money received by Eternity Bathrooms on the sale of the product in excess of the money owed by the Customer shall be returned to the Customer as soon as practicable. 

c) The Customer grants permission to Eternity Bathrooms to enter any property where the product is situated without let or hindrance at any reasonable time, and with such force as necessary, in order to take possession of them. 

d) Immediately, upon delivery to the Customer of any product or building material, the Customer accepts full liability for the product and/or building materials. The customer must inspect all products and materials to confirm they are true and correct as per their ordered product list.

e) A certificate signed by an officer of the company (Eternity Bathrooms) identifying product and /or building material and certifying that monies are owing to Eternity Bathrooms will be conclusive evidence of Eternity Bathrooms title thereto. 


i) The Customer agrees to limit any claim on Eternity Bathrooms to the cost of the replacement of product or the supply of equivalent product and/or services again. 

ii) Subject to the non-excludable consumer guarantees, pursuant to the Australian Consumer Laws, Eternity Bathrooms shall not be liable in any way for; 

a) Any claim loss or expense arising, which is made after delivery of goods to the site, whether installed or not, after which there will be an unqualified acceptance,
b) any contingent, consequential, direct, or indirect, special, or punitive damages arising in any way and whether due to Eternity Bathrooms negligence or otherwise,
c) any claim relating to any alleged fault or defect in any way caused or contributed to by the Customer, Eternity Bathrooms, and/or any third party,
d) no other term, condition, agreement, warranty (subject to the Australian Consumer Law), representation or understanding whatsoever, express or implied or otherwise binding upon Eternity Bathrooms, other than these Terms is made or given. The customer agrees that any warranty issues are between the manufacturer and the customer. 


a) The customer agrees that any returns, other than on the grounds of warranty issues, shall be at Eternity Bathrooms’ sole discretion. 

c) The Customer agrees that product/s which have been custom made for the customer cannot be cancelled by the Customer and will not be accepted by Eternity Bathrooms, as a return. 

d) The Customer agrees that all costs relating to any cancellation and/or return will be borne by the Customer. 


a) All quotations contain the sum total of the offer made by Eternity Bathrooms to the Customer. Further discussions between Eternity Bathrooms and the Customer may be had and the outcome of which would be reflected in any variation or if not in writing, in changes to the work the Customer allows to continue. 

b) All quotations are made on a E&OE basis, (errors & omissions excepted) so any error made in the quotation cannot be used by the Customer to its benefit. 

c) All quotations must be in writing, on Eternity Bathrooms’ letterhead and signed by an officer of or an employee of Eternity Bathrooms. 


The Customer agrees that; 

a) Once the product has been delivered to site and inspected, the Customer is responsible for the safekeeping of the said product.

b) A certificate purporting to be signed by an officer or employee of Eternity Bathrooms, confirming delivery, shall be conclusive proof of delivery. 


As security for the due and punctual payment of monies owed to Eternity Bathrooms and the proper observation of these Terms and Conditions, the Customer hereby charges its rights, title and interest to its property, real or personal, wheresoever situate, now held or after acquired to Eternity Bathrooms and in addition to charging its property to Eternity Bathrooms, the Customer consents to Eternity Bathrooms lodging a Caveat or other registrable instrument, to register such charge. 


a) No dealing with the Customer shall be or deemed to be a sale by sample. 

b) If Eternity Bathrooms publishes material, including electronically, concerning its products and / or services or its prices, anything so published which is incompatible with these Terms, is expressly excluded.

c) The Customer shall rely on its own knowledge, expertise and taste in colour, size and style in selecting product and / or services, for any purposes and any advice, representation or assistance given for or on behalf of Eternity Bathrooms shall be accepted by the Customer at their own risk and shall not be or be deemed as expert or advisor nor to have been relied on by the Customer or any one claiming through the Customer. 

d) All products are sold subject to any manufacturer’s warranty and trading terms and representations applicable to those products and the provisions of the Australian Consumer Laws 

e) Eternity Bathrooms shall not be liable nor responsible for any failure of product or services to comply with any requirements of the Customer or any other person, whether relating to manufacture, design, drawings, specifications, fabrication, installations and /or any intended use or otherwise. 

i) Made or performed to design, drawings, specifications and / or procedure etc., and/or with materials which are provided and/or approved (whether fully or in part) by or on behalf of the Customer;
ii) utilised, stored, handled, and/or maintained incorrectly or inappropriately by the Customer. 

f) The Customer agrees to check all products for any fault or imperfection. The customer is to use and maintain all products in accordance with those standards and all manufacturer’s recommendations and / or directions. 


a) The Customer agrees that all tooling, material, industrial &/or intellectual property employed in the preparation or production of any product and/or services, including but not limited to, plans, drawings, sketches, images (including photographs, digital images etc) shall be and remain the property of Eternity Bathrooms to do with as it pleases and at its sole discretion, notwithstanding any contribution by the Customer relating thereto. 

b) If Eternity Bathrooms utilises any design, patent or intellectual property, or follows any instructions provided by or on behalf of the Customer, the Customer indemnifies Eternity Bathrooms against any claim, proceedings, damages or liability for any loss, cost or expense arising as a result , whether for any alleged infringement of intellectual property or otherwise. 

c) Pursuant to (a), above, the Customer specifically agrees to permit Eternity Bathrooms to make digital images (or photographs) of work being done or fully completed at the Customers location (where the work is actually being done by Eternity Bathrooms for the Customer) and to use those images as Eternity Bathrooms sees fit and at Eternity Bathrooms sole discretion.

d) The Customer must not advertise, use, or represent or have others do on their behalf or for the use of third parties any intellectual property belonging to Eternity Bathrooms without the prior consent in writing of Eternity Bathrooms.. 

e) If the Customer breaches or permits to be breached any part of this clause, it acknowledges Eternity Bathrooms may suffer claims by third parties as a result and clause 13 (indemnity) will apply. 


a) Upon any default or breach of these Terms or of any dealings with Eternity Bathrooms by the Customer, Eternity Bathrooms may, inter alia, call up all monies, retain all monies paid and/ or cease further deliveries and/ or the provision of services and recover from the Customer all monies owed, all lost profits and/ or, at Eternity Bathrooms discretion, take immediate possession of any product, not installed, without prejudice to any other rights, and without being liable, in any way to any party. 

b) The Customer agrees not to commence or continue or permit to be commenced or continued through it, any suit or action against Eternity Bathrooms while the Customer is in such breach or default. 

c) The Customer agrees to indemnify Eternity Bathrooms for all costs, including legal costs on an indemnity basis and expenses incurred by Eternity Bathrooms and its solicitors, mercantile agents and other parties acting on Eternity Bathrooms behalf in respect of anything instituted or being considered against the Customer whether for debt, possession of goods or otherwise. 

d) Eternity Bathrooms may apply any payments in reduction of recovery costs &/or expenses, interest &/or part of or all of any principal debt in such order or priority as Eternity Bathrooms, in its absolute and unfettered discretion, elects. 

e) The Customer irrevocably authorises the payment, directly to Eternity Bathrooms, of any debt due to the Customer in reduction of any amount due by the Customer to Eternity Bathrooms under these Terms or otherwise. 


The Customer indemnifies Eternity Bathrooms against any claim or loss arising from or related to any dealings between Eternity Bathrooms and the Customer or anything arising therefrom or as a result of or subsequent to any default or breach of these Terms or any dealing with Eternity Bathrooms and including any liability arising under The Australian Consumer Law 


No Terms and Conditions sought to be imposed by the Customer upon Eternity Bathrooms shall apply. 


The Customer agrees that all contracts and/or any other business dealings made with Eternity Bathrooms shall be governed by the Laws of Queensland and the Customer agrees to submit to the non-exclusive jurisdiction of the appropriate Court as nominated by Eternity Bathrooms in Brisbane. 


If Eternity Bathrooms elects not to exercise any rights as a result of any default or breach of these Terms & Conditions or of any dealings with the Customer this shall not constitute a waiver of any rights of Eternity Bathrooms relating to any subsequent or other breaches and/or defaults by the Customer. 


The Customer agrees it shall be deemed to have notice of any change to these Terms & Conditions immediately they are adopted by Eternity Bathrooms whether or not the Customer has actual notice. The Customer shall be and be deemed to be bound by any Terms and Conditions of trade adopted by Eternity Bathrooms immediately they are adopted, notwithstanding any other purported or pre-existing Terms and Conditions which might otherwise be applied. Eternity Bathrooms will as soon as practicable transmit by the fastest method available to it, details of any and all changes to these Terms & Conditions to the Customer. 


Eternity Bathrooms shall not be in default or in breach of any contract with the Customer as a result of “force majeure”, which is any happening, incident or circumstance which is outside the reasonable control of Eternity Bathrooms. 


a) If the Customer commits or is involved in any act of insolvency, the Customer shall be deemed to be in breach of these Terms.
b) An act of insolvency is deemed to include bankruptcy, liquidation, administration or the like and any failure to pay in accordance with these Terms. 


Any part of these Terms shall be capable of severance without affecting any other part of these Terms. 


Any variation or cancellation of these Terms must be in writing and approved by Eternity Bathrooms. 


No set-off or counter claim will be made or applied by the Customer until payment in full of all bona fides invoices raised by Eternity Bathrooms (whether current or overdue) and this clause may be pleaded as a bar to any action taken prior to such payment in full. 


a) Any illustrations, drawings, sketches, or specifications (specs) are drafts and approximations.

b) Any tangible or intellectual property rights, in specs, remain the property of Eternity Bathrooms and may be recalled at any time.

c) Specs are to be treated at all times as confidential and not made any use of whatsoever, without the prior written consent of Eternity Bathrooms. 

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